Conditions of Carriage

Last updated: 14 November 2026

These conditions apply when you book Rapid Towing and Transport to move a vehicle, machine, boat, caravan, container or other item. Please read them before accepting a quote.

1. About these conditions

1.1 "We" and "us" mean Rapid Parking Management Pty Ltd, ABN 93 682 233 656, trading as Rapid Towing and Transport. "You" means the person or business booking the job. "Item" means whatever we are asked to move, including attachments and anything in or on it.

1.2 You agree to these conditions when you accept our quote or ask us to start the job.

1.3 These conditions do not apply to towing regulated under the Tow Truck Act 2023 (Qld), which is governed by that law.

1.4 We are not a common carrier. We may decline a job or an item, for example where it is unsafe, over our limits or cannot be legally carried.

2. Quotes

2.1 Our quote is the price for the job you describe. Prices include GST.

2.2 Our quote is final, provided the details you gave us are correct and the job does not change.

2.3 Your quote is based on the item, its weight and size, whether it runs, the addresses, site access and timing. If any of these turn out to be different, we will tell you what that means for the price before continuing. You can then accept the new price or cancel.

2.4 A quote is valid for 14 days unless it says otherwise. It is subject to truck availability until you have a confirmed booking.

3. What you need to tell us

You must give us accurate information and tell us before pickup about:

• the item's weight, dimensions and any attachments
• whether it runs, steers, rolls and brakes
• any existing damage, leaks, loose parts, low ground clearance or modifications
• fuel, LPG, batteries, chemicals or anything else hazardous on or in the item
• anything that makes pickup or delivery difficult, such as low clearance, narrow access, soft or steep ground, or overhead power lines

4. Preparing the item

4.1 You must have the right to send the item and allow us to move it.

4.2 Please remove personal belongings and loose items, and secure anything that could move or fall. We are not responsible for loose contents unless we agree in writing to carry them, except where the law says otherwise.

4.3 We can refuse to carry dangerous goods. We will only carry fuel, LPG or batteries that are part of a machine or vehicle if they are safely contained.

4.4 You must provide keys, remote controls, operating instructions and any manufacturer loading or tie-down instructions we need.

5. Site access and safety

5.1 You must make sure we have permission and safe access at the pickup and delivery points, including a safe, suitable place to load and unload.

5.2 If we believe conditions are unsafe, we can stop or change how we do the work. We will tell you as soon as we can and discuss the options.

5.3 Please keep people clear of the truck and item during loading and unloading, and follow our driver's safety directions.

5.4 Our driver decides how the item is loaded and restrained, and whether a load can legally and safely travel.

6. Pickup, delivery and timing

6.1 We will do our best to meet agreed times and will tell you promptly about any delay. Traffic, weather, breakdowns and earlier jobs can affect timing, so times are estimates unless we agree in writing to a fixed time.

6.2 We may take photos of the item at pickup and delivery to record its condition.

6.3 If nobody is at the delivery point, we will follow the instructions you gave us. If you have not given any, we will contact you to arrange what happens next.

6.4 You will deal directly with us. If we ever need another carrier for your job, we will tell you first, and we remain responsible for the job.

7. Charges and payment

7.1 We will not add hidden costs. Any extra charge must be stated in your quote or agreed with you before the extra work is done. Examples are waiting time, a wasted trip or storage.

7.2 If you cancel less than 4 hours before pickup, or we arrive and the job cannot go ahead for a reason within your control, a cancellation or wasted trip charge may apply if your quote says so.

7.3 Private customers pay by card, cash, PayID or prearranged bank transfer. Trade account customers pay under their account terms.

8. Unpaid charges

If a charge is overdue, we may hold the item until it is paid, to the extent the law allows. We will contact you first and take reasonable care of it while we hold it. We will not sell an item except as the law allows and after giving you any notice required.

9. Your rights under Australian law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these conditions removes rights or remedies that the law says cannot be excluded or limited.

10. Loss or damage

10.1 We are responsible for loss or damage to the item while it is in our care if we caused it through a failure to take reasonable care.

10.2 Private customers: this clause adds to your rights under clause 9. It does not reduce them.

10.3 Business customers: to the extent the law allows, for items carried for your business, our total liability for any one job is limited to the lower of the reasonable cost of repair, the item's market value or $150,000. We are also not liable for lost profit, loss of hire income or other indirect loss.

10.4 To the extent the law allows, we are not liable for loss or damage caused by:

• incorrect or incomplete information you gave us
• defects, wear or a condition the item already had
• something inside the item that was not secured or that we did not agree to carry
• instructions you or your representative gave us, against our driver's advice
• events outside our reasonable control, such as severe weather or road closures

10.5 You are responsible for loss, damage, fines or costs we reasonably incur because you gave incorrect information about the item, including its weight or dangerous contents.

10.6 Please talk to your own insurer if you want cover beyond these conditions.

11. Telling us about a problem

11.1 Please check the item when it is delivered and tell the driver about any damage straight away.

11.2 Please also send us written details and photos within 7 days of delivery. Telling us early helps us investigate and sort it out.

11.3 If you are a business customer, you must give us this notice unless that was not reasonably possible. This clause does not limit any right you have under clause 9.

12. General

12.1 We may need to act quickly to protect people, property or the item. If that happens, we will tell you as soon as we can.

12.2 We handle your personal information under our Privacy Policy.

12.3 We may update these conditions from time to time. The version on our website when you accept your quote applies to your job.

12.4 If part of these conditions cannot be enforced, the rest still applies.

12.5 Queensland law applies. You and we can use the courts and tribunals of Queensland.

Contact

Rapid Towing and Transport

Rapid Parking Management Pty Ltd, ABN 93 682 233 656

Phone or text: 0405 403 464

Email: [email protected]

Post: Cordelia St, South Brisbane, QLD