Common questions
Can't see your question? Call or text Reuben on 0405 403 464.
What do you need to know to give me a price?
For cars: make, model, if it's running or not, pick up and drop off location, and the timeline you need it done.
For everything else: a description and weight, pick up and drop off location, and your preferred date and time or when it has to be delivered by.
Can the price change after you quote?
Our quotes are final, with no hidden costs, as long as the details you gave us are correct and the job doesn't change. If something is different when we arrive, we'll talk to you before going ahead. See our conditions of carriage.
What if my vehicle or machine doesn't run?
That's fine. Non-runners can be winched onto the tilt tray. Let us know if the wheels don't turn, the steering is locked or the tyres are flat, so we bring the right gear.
Do I need to be there at pick up and delivery?
Not always. If the item is accessible and the keys are arranged, we can often collect and deliver without you there. Tell us what suits when you book. TBC
What happens with the keys?
Keys travel with the vehicle and are handed over at delivery, or left where you've arranged with us.
How do I pay?
By card, cash, PayID or prearranged bank transfer. Trade account customers pay under their account terms. All prices include GST.
What's your cancellation policy?
If you cancel less than 4 hours before pickup, a cancellation charge may apply. Any charge will be stated in your quote.
Do you work with private customers and businesses?
Yes, both. If you've got regular work, tell Reuben what you need.
What's the biggest thing you can carry?
Up to 6 tonnes on the tilt tray, with a tray length of 6.5 metres. If you're not sure it fits, send us the make and model or the dimensions and we'll check.
Can you move containers?
Yes, up to 6 tonnes including contents. Tell us the container's length, weight and what's inside. Maximum length: TBC metres.
What's a tilt tray?
A truck with a flat tray that tilts down to the ground so items can be winched or driven on. The whole load rides on the tray, which suits machinery, non-runners and low cars.